Join our team as:
Service Engineer
Job description
Smart Robotics develops intelligent, robot-independent software for the fast and flexible deployment of robots and cobots in various logistics – and production processes all over the globe. With our AI software we develop intelligent pick-and-place robot solutions that can handle millions of different items. We are looking for the best colleague to join our team as a Service Engineer, who can WOW our customers by using your strong technical and good communication skills in providing the best in class customer service!
What you will do:
- Responsible for the installation of the robot at the client’s location
- Own the customer experience through the life cycle from installation through end-of-support
- Providing technical support to the customer by phone or email
- Provide corrective maintenance for minor and major problems at client’s site or remote
- Processing and keeping the ticket system up to date
- You will drive continuous improvement initiatives in the processes related to field services and product development
Job requirements:
- Bachelor or MBO in technical field (eg mechatronics/electrical engineering).
- Very good communication skills
- Proven experience in maintenance and installation of technical complex systems
- You have a high degree of self-reliance and problem-solving ability.
- You are service-oriented and are only 100% satisfied if the customer is too.
- Available for 36-40 hours a week.
- A valid driving license B.
- Willingness to travel to clients
- Fluent in Dutch and English, verbal and written
We offer:
- An exciting industry in a very fast-growing market;
- Highly skilled colleagues in their respective fields;
- Being part of the journey to build a world-class company;
- Personal and career development;
- Flexible working hours;
- The possibility to work 32, 36, or 40 hours;
- 30 days off, based on full-time work;
- Full commuting allowance;
- We pay 2/3 of your pension;
- An enthusiastic team and great team outings.
“In my experience, Smart Robotics is a company tackling progressive challenges and creating innovative solutions.”
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